Terms of Use

Last Updated: November 3, 2024

Agreement to Terms

By accessing and using the Meta-meadow website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

Services Description

Meta-meadow provides guided urban exploration experiences including walking tours, food experiences, photography tours, harbor cruises, cultural explorations, and custom city adventures. All services are provided as described on our website at the time of booking.

Booking and Payment

Booking Process

To book an experience, you must:

  • Select your desired experience
  • Provide accurate contact and booking information
  • Complete payment through our secure payment system
  • Receive confirmation via email

Payment Terms

Full payment is required at the time of booking. We accept major credit cards and other payment methods as displayed on our website. All prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated.

Pricing

Prices are subject to change without notice. However, changes will not affect bookings already confirmed and paid for.

Cancellation and Refund Policy

Cancellation by Customer

  • More than 24 hours before: Full refund
  • Less than 24 hours before: Credit toward future booking
  • No-show: No refund or credit

Cancellation by Meta-meadow

We reserve the right to cancel experiences due to weather conditions, insufficient bookings, or unforeseen circumstances. In such cases, you will receive a full refund or the option to reschedule.

Rescheduling

You may reschedule your booking up to 24 hours in advance, subject to availability.

Participant Requirements

Age Requirements

Most experiences are designed for adults aged 18 and over. Participants under 18 must be accompanied by an adult.

Physical Requirements

Many experiences involve walking and standing for extended periods. Participants should be in reasonable physical condition. Please inform us of any mobility limitations or health concerns when booking.

Behavior Expectations

Participants are expected to:

  • Arrive on time at the designated meeting point
  • Follow guide instructions and safety recommendations
  • Respect other participants and local communities
  • Not engage in disruptive or inappropriate behavior

We reserve the right to remove participants who engage in inappropriate behavior without refund.

Liability and Risk

Assumption of Risk

By participating in our experiences, you acknowledge that outdoor activities involve inherent risks. You assume all risks associated with participation, including but not limited to injury, property damage, or loss.

Limitation of Liability

Meta-meadow, its employees, and guides are not liable for any injury, loss, damage, accident, delay, or expense arising from participation in our experiences, except where such liability cannot be excluded by law.

Personal Belongings

You are responsible for your personal belongings. We are not liable for lost, stolen, or damaged items.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Meta-meadow or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

Photography and Media

During experiences, photographs or videos may be taken for marketing purposes. By participating, you consent to the use of your image in promotional materials. If you do not wish to be photographed, please inform your guide.

Weather and Force Majeure

Most experiences proceed in all weather conditions. However, we reserve the right to cancel or modify experiences due to severe weather or other circumstances beyond our control. In such cases, we will offer rescheduling or a full refund.

Special Requests and Accessibility

We strive to accommodate special requests and accessibility needs whenever possible. Please inform us of any requirements at the time of booking. While we will make reasonable efforts to accommodate your needs, we cannot guarantee that all requests can be fulfilled.

Third-Party Services

Some experiences may involve third-party venues, transportation, or services. We are not responsible for the actions, services, or policies of third parties.

Privacy

Your use of our services is also governed by our Privacy Policy. Please review our privacy practices to understand how we collect and use your information.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Governing Law

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the courts of Victoria.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us:

Meta-meadow
Level 3, 428 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]

Entire Agreement

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and Meta-meadow regarding the use of our services.