Privacy Policy

Last Updated: November 3, 2024

Introduction

Meta-meadow respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

Information We Collect

Information You Provide

When you book an experience with us, we collect:

  • Your name and email address
  • Preferred booking dates and group size
  • Special requests or accessibility requirements
  • Payment information processed through secure third-party payment processors

Information Automatically Collected

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Process and confirm your bookings
  • Communicate with you about your scheduled experiences
  • Send you confirmation emails and necessary updates
  • Respond to your inquiries and provide customer support
  • Improve our services and website functionality
  • Comply with legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. Booking information is typically retained for a period of seven years for accounting and legal compliance purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist in operating our business (payment processors, email service providers)
  • Legal authorities when required by law or to protect our rights

Your Rights

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Meta-meadow
Level 3, 428 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]